COURSE OUTLINE

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View live excerpts from our Good Documents Series using the course outline shown here—just click on any of the bolded sections below.

PART 1: Creating Good Documents

Introduction to the series

What this course is about

High stakes

The discovery process

The business communication landscape

Counterproductive behaviors

• Document destruction
• Preserving obsolete drafts
• Mishandling of Track Changes
• Problems with hard copies
• The Usual Suspects

Vehemence

Strong language

Virtual meetings

Blaming

Sarcasm or irony

Venturing out of your realm

Attributions to others

Limited information

Rumor

Speculation

Violations of individual privacy

The Hero Syndrome

The Good Documents Toolkit

• Intro: The legacy of our schools
• The Reader Outcome
• The Reader Outcome exercise
• The Satellite Outline
• Choosing your medium
• Narrowing your distribution

Tactics for the real world

• Deleting obsolete drafts
• Managing Track Changes
• Managing handwritten notes
• Dealing with the writing of others

Final Exercise

Conclusion

Next steps

• Print a PDF of our course description.
• Contact us.

Useful links

• How to create a "good documents" culture.
• Who we are.
• What they're saying about us.

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